How frequent do you hear the following in your conversation about change? Customer support doesn’t have access to the system The gatekeeper checks the form before it is handed over for date entry It is not the responsibility of returns processing to speak with customers Marketing needs to approve the… [More]
How receptive is your company to change? The readiness for change has a bearing on who you need to champion change and the effort that would be required. The Readiness for Change grid illustrates the differences. When the change resistance is high, a conservative change mindset would lead to cautious… [More]
Effects get us excited about taking action. Dealing with a cause usually takes more effort than dealing with an effect. Find out why and aim for a real solution.
Many businesses choose to adopt best practices they hear about due to the great results others have achieved. Before making the decision, you should ask the following questions: What issues does the practice address? What quantifiable results others have been able to achieve? What options did they consider before adopting… [More]
Business risk poses an uncertainty that leads to potential negative impacts. In managing risks, you can look for ways to minimize the likelihood of occurrence and mitigate its impacts should it occur. There are several questions you could raise to address both areas. To minimize the likelihood of occurrence, ask:… [More]
Do you want to make sure that you are clear on the problem you need to solve? There are 7 questions you ought to ask.
A tough decision is one that you don’t feel confident about your choice. This is when you wish there is someone to tell you what is best. We all have experience with this situation. Here are three things I do when I am in such a position. 1. Look at… [More]
To make sound decisions, you need a scoring model to rank the options. Connie shares a few tips on developing a good model.
Tips on how to select relevant criteria for prioritization.
Every company has a vault full of data waiting to be mined. This vault is getting bigger every day; fuelled by the expanding technology capability to capture more and the capacity to store more. The massive data doesn’t provide value unless you know how to distil the right information presented… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!