How to Overcome Change Resistance

How frequent do you hear the following in your conversation about change? Customer support doesn’t have access to the system The gatekeeper checks the form before it is handed over for date entry It is not the responsibility of returns processing to speak with customers Marketing needs to approve the… [More]

Readiness for Change

How receptive is your company to change? The readiness for change has a bearing on who you need to champion change and the effort that would be required. The Readiness for Change grid illustrates the differences. When the change resistance is high, a conservative change mindset would lead to cautious… [More]

Is the Best Practice Really the Best?

Many businesses choose to adopt best practices they hear about due to the great results others have achieved. Before making the decision, you should ask the following questions: What issues does the practice address? What quantifiable results others have been able to achieve? What options did they consider before adopting… [More]

Tips on How to Manage Risks

Business risk poses an uncertainty that leads to potential negative impacts. In managing risks, you can look for ways to minimize the likelihood of occurrence and mitigate its impacts should it occur. There are several questions you could raise to address both areas. To minimize the likelihood of occurrence, ask:… [More]

5 Tips to Mine Intelligence from Data

Every company has a vault full of data waiting to be mined. This vault is getting bigger every day; fuelled by the expanding technology capability to capture more and the capacity to store more. The massive data doesn’t provide value unless you know how to distil the right information presented… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!