I just returned from a Operational Excellence Summit in Orlando. It was an excellent conference where companies shared their learnings on their journey to operational excellence. One common critical success factor is listening to the voice of the customers. It is crucial for the following reasons. The business exists to… [More]
Convenience is a key consideration for customers when they choose who to do business with. Customers want to have options to access a business to make a purchase, research for information, address a billing issue, or file a complaint. It has become a necessity for businesses to offer multi-channel support…. [More]
As businesses adopt technology to transform their business models, process transformation must follow to support the new operating model. The effort to transform processes has been underestimated. There are five prerequisites for successful process transformation. Clear identification of backend support requirements With a focus on delivering improvements to the end… [More]
The dynamic marketplace promises continual pressure on businesses to stay competitive and relevant. As process excellence is key to build agility, there are many areas where businesses can focus their investment for 2017. The following is a list of 10 areas for accelerating process excellence. Process mapping and modelling To… [More]
Businesses can take difference approaches to improve their operational processes. Some take a step-by-step approach. They start with automating high volume or most problematic manual processes to free up capacity. In doing so, they are able to increase speed and improve accuracy. Depending on the application or the tool they… [More]
The cashier at a community centre closes her till at the end of each day with a printout of the total amount of money collected from patrons. She includes the summary with the money to be deposited at the bank. She archives the electronic copy of the summary and prints… [More]
Excelling businesses are supported by well integrated processes within and across different functional areas. In order to maintain high performing processes in a rapidly changing business environment, it is essential to have a sound process management framework. There are six elements to a process management framework. Ownership A plant foreman… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!