After a third reorganization of its operations team over the past five years, a financial services company faces poor morale and increasing employee turnover. The reorganizations brought some improvements but real operational problems were not addressed. Reorganization tends to be considered as a quick solution to operational concerns. Businesses move… [More]
How to Capture Process Intelligence
Intelligence on processes offers abundant information on the operations of a business. You can use the insight to determine the root causes of problems and prioritize where you need to invest for improvement. For businesses which plan to undertake a major transformation initiative, process intelligence also provides the background information… [More]
Alignment for Effective Execution
A high tech company is growing at a rapid pace. Revenue increases at 40% annually and headcount has doubled over the last three years. While the business is booming, senior managers are feeling that things are getting a little out of hand. Inconsistent approaches to decision-making and conflicting priorities create… [More]
5 Steps to Determine Which Process to Automate
Deploying automation remains a priority for many businesses. A successful implementation requires tremendous effort to overhaul a ‘deficient’ business process, turning it into one that removes mundane human tasks and having an intelligent ‘machine’ perform the necessary work perfectly and quickly. Experience has informed us that the transition is ridden… [More]
Staying on Top of Operational Excellence
Operational excellence is an ongoing undertaking to optimize operations. It boosts the bottom-line of a business and accelerates the execution of everything a business needs to do in fulfilling its goals. While some businesses might not devote much energy to operational excellence until problems become chaotic, it has become a… [More]
The Check Point
Have you realized the anticipated benefits from your operational excellence improvement efforts? Whether it is a simple elimination of redundant work or an extensive overhaul of a core business process, the validation of the impacts is just as important as committing the resources to initiate the improvement in the first… [More]
Have you accounted for the productivity loss from bad meetings?
I was sitting in a meeting last week to understand the issues my client has with their legacy systems. The meeting was scheduled for one hour and over half of the time was usurped by circling questions about the various systems. It was clear that the meeting chair and the… [More]
Design for Process Exceptions
Process exceptions are productivity dampers. Some exceptions are caused by human errors such as incorrect data entry. Others are triggered by unanticipated situations such as a customer request that doesn’t fall into any predefined categories. With evolving customer needs, exceptions will arise more often. They pose as challenges to established… [More]
7 Questions You Must Ask for Informed Decision Making
When faced with a critical problem, it is important not to let confusion and emotions cloud your judgement. To avoid making poor, hasty choices, you need to do some work. To make an informed decision, there are 7 questions you must ask. What is the normal state? We tend to… [More]
How to Make Change Stick
Making change stick is just as important as implementing the change itself. A recent conversation with a business owner about his process improvement effort revealed that he wasn’t able to realize the anticipated savings. A year later now, he found many changes are not reinforced and he has no way… [More]
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