On board the plane just about to take off for San Diego, the air stewardess briefed the passengers seated in the emergency exit row the instructions to operate the exit. At the end of the briefing, she asked for verbal affirmation from those passengers that they would be willing to… [More]
Change Management – Communication Strategy
Change causes anxiety. There are 5 elements that you need to incorporate into your communication strategy.
Connected or Leashed
Bill Gates said in 1991, “The internet is becoming the town square for the global village for tomorrow.” 22 years later, over one-third of the world’s population use the internet. He is a visionary. Many of us are connected 24×7 via a powerful “computer” in our pocket. This is in… [More]
Do You Have a Plan B?
Upon its announcement of the departing CEO Christine Day, Lululemon’s stock price took a deep dive of 18%. The company has built a loyal customer base for its yoga wear. It has recovered nicely from an earlier kerfuffle around its ultra sheer luon yoga pants. The surprising announcement got the… [More]
Questions for Operational Effectiveness
Clarity on what needs to be done: Is there a clear understanding of what work is to be performed? Does the work involve convoluted processes? Are there any conspicuous rules that complicate the work? Clarity on responsibilities: Do the employees have a clear idea on what their responsibilities are? How… [More]
The Power of Common Value
While visiting the Sensoji Temple in Asakusa in Japan, I was keen in trying different Japanese treats offered by the street vendors along the way to the temple. Every vendor asked me to eat on the side of the stall and dispose the garbage into a small bin. In fact,… [More]
How to Improve Collaboration
Connie shares 2 ideas on how to improve collaboration in your workplace. 1. Create a forum for sharing information 2. Educate people on work that is taking place within the organization
The Communication Gap
Connie shares tips from her best clients, on how to improve communication: The “big picture” Clarity on need Value of information Timeliness
Communication Between Business Units
Connie shares 8 reasons why communication breaks down in businesses. Sender is not aware that he needs to share the information Receiver does not know who has the information No one is accountable to make sure that the information is communicated Oversight on sender’s or receiver’s part Personal issues and… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!