Are customers delighted in how you deliver your products and services? As the year comes to a close, it might be a good time to reflect on how well you have served your customers. Here are three examples of companies that place customer’s experience top-of-mind. 1. Over the holiday seasons,… [More]
How to Avoid Complacency
Complacency is a silent damper of improvement. Connie highlights the causes for complacency that companies need to look out for.
The Pruning Effects
Rhododendron is a fairly hardy plant. Under the right conditions, it grows and blossoms without much care. The plant does require pruning to keep it from becoming too ‘bushy.’ As an amateur gardener, I learned a few things from pruning. Instant Gratification With a pair of scissors in hand, I… [More]
The Commitment for Performance
On board the plane just about to take off for San Diego, the air stewardess briefed the passengers seated in the emergency exit row the instructions to operate the exit. At the end of the briefing, she asked for verbal affirmation from those passengers that they would be willing to… [More]
New Dimensions of Customer Friendliness
Customer-friendly service has always been a priority for a business. Keep the customers happy and you earn repeat business and loyalty. Customer friendliness used to revolve around service, which includes speedy response, quick problem resolution, courteous and respectful interactions. These factors are still relevant and important today. However, there are… [More]
Wowing Your Customers
Travelling around Christmas time could be stressful. You want to get to your destination on time, luggage not lost, or a pleasant flight. Many travellers make a point of getting to the airport early, allowing extra time for going through long line-ups. That could mean lots of time hanging around… [More]
A Great Start to a Friendship
The PMO Symposium kicked off with a welcome reception for over 600 project management professionals on the private beach located at Hotel Del Coronado in San Diego. There were great food, drinks, and music. With the silky sand under my feet, I was totally relaxed and engaged in interesting conversations… [More]
“Thanks for calling. Please hold.”
Booking flights online is easy but making changes could be challenging especially when the itinerary covers several cities. I needed to make some last minute changes to a trip. I thought if I called the airline directly, its agent could find what I needed much quicker. To my surprise, when… [More]
Connected or Leashed
Bill Gates said in 1991, “The internet is becoming the town square for the global village for tomorrow.” 22 years later, over one-third of the world’s population use the internet. He is a visionary. Many of us are connected 24×7 via a powerful “computer” in our pocket. This is in… [More]
The Power of Common Value
While visiting the Sensoji Temple in Asakusa in Japan, I was keen in trying different Japanese treats offered by the street vendors along the way to the temple. Every vendor asked me to eat on the side of the stall and dispose the garbage into a small bin. In fact,… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!