Modifying the status quo involves pulling people from their comfort zone and asking them to go about their routine in a new way. The success in implementing change depends on how well the change is rolled out. Whether you are enhancing a billing process or embarking on a major transformation… [More]
Change Management – Communication Strategy
Change causes anxiety. There are 5 elements that you need to incorporate into your communication strategy.
How to Overcome Resistance to Change
Change causes anxiety. The uncertain nature of the future state triggers fear, which leads to resistance. The potential effects on the business include: Drop in morale Productivity decline Voluntary resignations Impacts on customers Delays in change implementation In order to minimize fear and resistance, you need to corral people so… [More]
The Toughest Challenge with Change Management
Connie explains that there are two sides to change management: the technical side and the people side.The people side of change tends to present the most challenges when it comes to change management.
Help Them Help You
Rightsizing has been marching through companies. The number of employees decreases while the workload increases. For those who retain their job, the transition period could be filled with anxiety, frustration, and confusion. The reasons for the overwhelmed feelings are: Uncertainties on what might transpire—little warning on impending changes Lost expertise—leaving… [More]
The Reckless Drivers
After delivering a workshop in Calgary, I was ready to head back to Vancouver for the Remembrance Day weekend. It had been snowing all day and the roads were completely covered. The taxi ride to the airport was awfully slow during the evening rush hour. There were numerous accidents along… [More]
A Burning Platform
I have been conducting interviews with senior business leaders on transformation. One of the key challenges we discussed was a burning platform for change. For businesses which have been successful, complacency hinders the drive for a leap to the next level of success. Changing the mindset is difficult because things… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!