Course

Turbo-charge Performance with Effective KPIs and Measurement Practice

Why I Created This Course:

Over the years, I have seen hundreds of performance reports, in formats ranging from the good old Excel spreadsheet to a colorful dashboard.

Regardless of the format, the reports are always packed with data. However, many don’t provide useful information for making sound decisions. Executives and managers rely on these reports to inform them how well the business is doing but are often frustrated by the quality of the information presented.

As a result, organizations are not fully leveraging their measurement efforts to create concrete gains in performance.

They find that:

  • Buy-in affects what is measured and ownership of performance
  • Functional metrics when not aligned across the organization create conflicts and unhealthy competition
  • It is difficult to determine what is important to report up when there are so many metrics
  • Lag indicators don’t allow for proactive decision making
  • Inconsistent approaches lead to debates about the results instead of collaborative effort to advance the business

Done well, measurement produces organizational alignment around top priorities and provides employees with a clear line of sight on objectives, so they can take ownership of the results. The organization benefits from laser-focused, coordinated work and avoids expending their energy on frivolous initiatives.

This course is designed to give you the tools to enhance your approach to measurement, align efforts systematically, and improve buy-in, so you can deliver faster and better results.

“The 4-step methodology is a relevant, simple process to use for designing effective measures. We used it to establish the operations centre performance objectives. It has helped to keep us focused on what is most important.”

Brent MacPherson, Director of Operations Centre, FortisBC Energy

“Connie was engaged to help us inject results-based measures to Technology submissions within the City’s Capital Program. She provided staff with the foundations on how to clearly define results, project efficiencies and productivity gains that we need to gauge project performance. She is a clear thinker and excellent facilitator.”

Wayne Yee, Manager, Performance & Innovation, City of Richmond

What You’ll Learn:

In this course, you learn how to:

  • Identify results that matter most
  • Evaluate – and avoid – measurements that misguide decisions
  • Design meaningful KPIs that succinctly support your goals
  • Create a clear line of sight on accountability for business units, departments and teams
  • Build a culture of conscious accountability with buy-in and commitment
  • Leverage a balanced measurement framework to drive change and discipline that stick

Who is the Course For?

This course is for senior leaders, managers, and team leaders who are responsible for profit and loss, or for performance in general.

How is the Course Structured?

The course will be delivered live online over 3 two-hour sessions in 3 consecutive weeks.

The curriculum includes 3 modules:

  1. Overview on challenges, myths, and mindsets
  2. KPI evaluation and design
  3. Behavioural change and measurement framework

At the end of each session, you will be assigned exercises to help you apply key ideas and principles.

Dates and Times:

Session 1: October 21, 1:30 – 3:30 pm (PST)

Session 2: October 28, 1:30 – 3:30 pm (PST)

Session 3: November 4, 1:30 – 3:30 pm (PST)

Each session will be delivered live online and it will be recorded. A link to the recording will be sent the next day. You can access it any time in case you happen to miss a session. The recording will be available till December 31, 2020.

Investment:
$797 $497 plus applicable taxes
When you join today, you’ll receive $300 discount on the full price of the course. You’ll receive pragmatic training and leave with tools that you can apply immediately.

To get your team on the same page, consider an in-house training program customized with your specific business objectives and applications. Contact Connie to discuss your needs. 

Registration Deadline: October 14, 2020

Register:

  • * If you chose Canadian registration then this amount includes GST. Clicking submit will redirect you to a PayPal payment gateway where you can use a credit card or your PayPal account.
    $ 0.00 CAD

Terms and Conditions

For cancellations received before October 9, 2020, a $50 administration fee will be deducted from the registration fee. There are no refunds after October 14, 2020 unless for some reason the course doesn’t take place, at which point a full refund will be processed immediately.

Substitution of attendee can be made at any time.

“No shows” will be charged the full fee.

 

Instructor:

Connie Siu helps businesses excel through laser-focused strategies and effective execution. For more than 25 years, Connie works with business leaders to attain profitable growth and operational excellence. Her clients include private companies and public corporations in industries such as finance, transportation, telecommunication, utilities, healthcare, professional services, technology, education, government, agriculture and manufacturing.

Her latest book, Get Results That Count, has received rave reviews from executives and business owners. It is a practical guide on performance measurement.

Connie speaks, trains, and advises companies on performance measurement. She will be sharing numerous real cases throughout the course. 

She can be reached at csiu@cdcsynectics.com.