The adoption of technology in business has been taking place in a feverish pace. While many businesses have garnered significant productivity improvement from the investment, many are struggling to integrate the new technologies with the existing systems and operations. Not every business has the luxury of swapping out old technologies… [More]
How to Build a Culture for Continuous Improvement
Successful businesses rally their employees to act in a coherent fashion. This coherence is driven by a common set of values and beliefs. Culture is the foundation for these values and beliefs. Building a culture for continuous improvement doesn’t happen overnight. It takes persistence and commitment. There are five steps… [More]
Listening to the Voice of Customer
I just returned from a Operational Excellence Summit in Orlando. It was an excellent conference where companies shared their learnings on their journey to operational excellence. One common critical success factor is listening to the voice of the customers. It is crucial for the following reasons. The business exists to… [More]
Prerequisites for Successful Process Transformation
As businesses adopt technology to transform their business models, process transformation must follow to support the new operating model. The effort to transform processes has been underestimated. There are five prerequisites for successful process transformation. Clear identification of backend support requirements With a focus on delivering improvements to the end… [More]
Process Excellence Opportunities for 2017
The dynamic marketplace promises continual pressure on businesses to stay competitive and relevant. As process excellence is key to build agility, there are many areas where businesses can focus their investment for 2017. The following is a list of 10 areas for accelerating process excellence. Process mapping and modelling To… [More]
Key Success Factors for Business Transformation
Ongoing market changes and technology advancement have posed an inevitable need for businesses to transform themselves in order to compete and thrive. Transformation for transformation’s sake could drain resources for little return. There are six key success factors for business transformation. 1. Customer experience enrichment Transformation efforts need to be… [More]
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