Articles: Operational Excellence

A Framework for ROI Validation

Companies spend millions each year to invest in initiatives to enhance their business. They are diligent in the preparation of a business case to justify the need. A committee reviews the business case before the requested fund is granted. Upon implementation, there is little effort spent on monitoring how the… [More]

The 5 Myths of Operational Efficiency

An efficient operation is a competitive advantage. While it is an common goal, companies might not benefit from it when the focus doesn’t align with the intent leading to compromised results. There are 5 myths about operational efficiency. 1. Low cost is good for the bottom-line Keeping cost down is… [More]

The ABCs of Operational Excellence

Running a business effectively has many advantages. You serve the customers well, keep a healthy bottom-line, and foster positive morale in the organization. Companies that are successful in weathering the ups and downs in the competitive marketplace practise the ABCs of operational excellence, which are alignment, balance and collaboration. Alignment… [More]

Is Your Business Ready to be ‘Always On?’

The rapid adoption of mobile technology has triggered a customer driven transformation. As customers expect timely responses, businesses need to examine and revamp their operating model. For many businesses, this means lights need to be ‘always on’ in order to support the on-demand needs of their external customers as well… [More]

Disciplined Means to Exceptional Ends

Entering the start and end points in Google Maps and it returns the suggested routes to get to the destination. Upon reviewing the distance and the estimated driving time of each route, you select the route that you prefer. Your choice could be influenced by errands that you might want… [More]

3 Ways to Foster a Collaborative Culture

Work silos are a big productivity damper. They lead to unintended rework and delays. Companies are fairly good in forming a cross-functional team for projects. When it comes to day-to-day operations, collaboration tends to fall by the wayside. There is no debate that collective problem solving creates a better solution…. [More]

The Pruning Effects

Rhododendron is a fairly hardy plant. Under the right conditions, it grows and blossoms without much care. The plant does require pruning to keep it from becoming too ‘bushy.’ As an amateur gardener, I learned a few things from pruning. Instant Gratification With a pair of scissors in hand, I… [More]

It Pays to Delegate

Many of us are uncomfortable in delegating because we are concerned about the outcome. Would the select individual be able to do a good job? Could the process to do the proper delegation take just as much effort, if not more, to do the actual work? What if the result… [More]

Things to Consider to Avoid a Time Vacuum for Your Meetings

(This article was originally published in Sounding Board/May 2011. Sounding Board is the official publication of The Vancouver Board of Trade. The newspaper provides analysis and discussion of regional and national issues facing the business community. Reproduced with permission.) Meetings are intended to effect decisions that move you closer to… [More]

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