Prerequisites for Successful Process Transformation

As businesses adopt technology to transform their business models, process transformation must follow to support the new operating model. The effort to transform processes has been underestimated. There are five prerequisites for successful process transformation. Clear identification of backend support requirements With a focus on delivering improvements to the end… [More]

Hidden Capacity Buried in Just-in-case Work

The cashier at a community centre closes her till at the end of each day with a printout of the total amount of money collected from patrons. She includes the summary with the money to be deposited at the bank. She archives the electronic copy of the summary and prints… [More]

5 Ways to Tell if Your Processes are Broken

Broken processes leads to frustration and potential chaos for your business. Your employees end up spending time trying to patch what’s not working. Here are 5 signs that you need to fix your processes: Customers are unable to reach you If your support channels are not able to respond in… [More]

How to Overcome Silo Thinking

In many organizations, the functional structure is the default approach to organize their people and their work. It is straight-forward for management purposes because one can associate expertise with work. Despite the many benefits, silo thinking has been a constant damper to operational efficiency. Silo thinking is a result of… [More]

10 Considerations for Outsourcing

In the fast changing business environment, speed has become a key competitive advantage. Many companies seek to outsource work that others can deliver in a complementary manner. It is a strategic decision. Companies can garner abundant benefits when it is done well. There are 10 things to consider for determining… [More]

10 Reasons Why Process Must Come First

Running a business is an intricate undertaking. Employees work on tasks that are interrelated. Today, technology is used in completing most of the work. As a result, many of us believe that work needs to be designed around the capabilities of the technology. This approach leads to sub-optimal execution and… [More]

5 Keys to Serve Internal Customers

Internal customers are just as important as external customers. Your service constitutes an input component to their work. There are ripple effects on the business when internal customers are not served well. Functions such as recruitment, budgeting, and procurement provide services to different areas within the company. These services are… [More]

The 5 Myths of Operational Efficiency

An efficient operation is a competitive advantage. While it is an common goal, companies might not benefit from it when the focus doesn’t align with the intent leading to compromised results. There are 5 myths about operational efficiency. 1. Low cost is good for the bottom-line Keeping cost down is… [More]

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