A manager for a benefit administration team wants to assess the workload and productivity of her team. The team has data on the volume of transactions it processes. However, there has been no tracking of the time spent on various tasks. The manager gathers her team of six to discuss… [More]
How a Strong Leader Leads
Do you work for a strong leader? Are you a strong leader yourself? The following lists some of the key qualities of a leader and how they manifest through the respective leadership. Working for a weak leader could be frustrating because the unpredictable actions could leave you battle through a… [More]
Accountability is a Two-way Obligation
Getting work done is good. Meeting target performance is better. Taking pride in working together to fulfil mandate is excellent. Achieving the latter requires the assignor and the assignee to have a clear understanding of the goal and do their best to fulfil what each is accountable for. Accountability is… [More]
It’s All In the Details
Execution is all about details. To be successful, there are four things you need.
The Stewardship of Process Excellence
Business processes are the backbones to the engine that runs a company. Their effectiveness has a direct impact on the top-line and the bottom-line. As important as it is, not many companies have dedicated resources to ensure that processes are performing optimally. There are two key reasons why process ownership… [More]
Communicating Complex Instructions
There are many ways to provide instructions. Written, verbal, and live demonstrations are some of the main approaches. For complex instructions, the learning curve could be high. You want to present the details in the simplest form so that the users won’t get confused. Instead of relying on a text-heavy… [More]
The Right Perspective
A black stain on a patterned shirt might not be noticeable. The same stain on a white shirt would be an eyesore. Your focal point changes when you look at things in different contexts and perspectives. For the same token, a proper resolution of a business issue requires a clear… [More]
Why Causality is Important to Results Measurement
Not sure what drives success? Consider the causal link to result. The relationship between action and outcome is crucial to defining what is important to measure.
5 Ways to Help Your Team Deliver Its Target
January has gone by quickly. Are you making headway with delivering the target performance for the year? Some companies set audacious goals while others choose to raise the bar with steady increments. Regardless of the target level, business leaders need to ensure that their teams have what they need to… [More]
10 Things on the Radar for Managing Project Interdependencies
Interdependencies add complexity to decision-making. Oversight on their cross impacts could cause major setback to the outcomes. The following is a list of questions that need to be addressed. 1. Linkages What is the relationship between the projects under consideration? Have you identified the specifics, the what, when, why, and… [More]
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