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From Functional Excellence to Integral Collaboration

Paper maps have been a staple in my luggage when I travel as I rely on them to get myself oriented in a new city. In my recent trip to France, I managed to rely fully on my smartphone. Prior to departure, I did some research to get myself oriented… [More]

To Standardize or Harmonize?

To streamline operations for optimal performance, businesses look for ways to garner benefits from consistent practices. The two most common approaches are harmonization and standardization. Harmonization is a way to stitch varying practices together so that the handoffs from one area to the next are problem-free. Standardization, on the other… [More]

How to Build a Culture for Continuous Improvement

Successful businesses rally their employees to act in a coherent fashion. This coherence is driven by a common set of values and beliefs. Culture is the foundation for these values and beliefs. Building a culture for continuous improvement doesn’t happen overnight. It takes persistence and commitment. There are five steps… [More]