How Incorporating EQ into Process Execution Boosts Performance

In designing business processes, the focus has been around efficiency. When the goal is to expedite the work through one area to the next, undesirable effects could result. By incorporating emotional intelligence (EQ) into process execution, workers are more collegial. There is less frustration and finger-pointing. The beauty is everyone… [More]

Workload and Productivity Assessment

A manager for a benefit administration team wants to assess the workload and productivity of her team. The team has data on the volume of transactions it processes. However, there has been no tracking of the time spent on various tasks. The manager gathers her team of six to discuss… [More]

Communicating Complex Instructions

There are many ways to provide instructions. Written, verbal, and live demonstrations are some of the main approaches. For complex instructions, the learning curve could be high. You want to present the details in the simplest form so that the users won’t get confused. Instead of relying on a text-heavy… [More]

10 Things on the Radar for Managing Project Interdependencies

Interdependencies add complexity to decision-making. Oversight on their cross impacts could cause major setback to the outcomes. The following is a list of questions that need to be addressed. 1.       Linkages What is the relationship between the projects under consideration? Have you identified the specifics, the what, when, why, and… [More]

A Structured Approach to Problem Solving

There are many ways to tackle a problem. There are the good as well as the mediocre approaches. Complex problems call for a structured approach. There are many reasons why a structured approach delivers better results: A systematic review of issues provides consistency in sorting out causes The planned assessment… [More]

The Right Tool for the Job

Drilling a hole on a wall seems to be a fairly straightforward task. You pin-point the location for the hole and drill. I attempted to do so to hang a large painting. As it turned out, there was more to it. Once I chose the spot for the hole, I… [More]

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