Five Reasons Why Modernization Initiatives Deliver Lack-lustre Results

Modernization initiatives are supposed to be transformative. Expectations for return on investment are high. Despite the commitment for resources and executive support, these initiatives often deliver lack-lustre results. There are five reasons for the lack-lustre results. 1. Conservative approach Concerned about potential chaos created by sudden drastic changes, the business… [More]

Digitization is More Than a Technology Play

The self-service kiosk is finally in place at the MacDonald’s in my neighbourhood. I clicked through the screens to order a coffee and a croissant. The kiosk was easy to use. On that day, there was a line of customers waiting to use the kiosks even though the cashiers were… [More]

3 Key Elements of a Digital Mindset

Automation has boosted productivity and saved companies millions. Digitization goes beyond mechanizing work. It encompasses a revolutionary approach to tackle all aspects of a business. Let’s look at the monthly invoice issued by a utility company. There are three areas where the company has successfully deployed digitization. They include: The… [More]

The Right Tool for the Job

Drilling a hole on a wall seems to be a fairly straightforward task. You pin-point the location for the hole and drill. I attempted to do so to hang a large painting. As it turned out, there was more to it. Once I chose the spot for the hole, I… [More]

10 Shifts that Change How You Run Your Business

The breathtaking changes in the marketplace have posed challenges to many companies in how they run their business. These shifts are impactful. 1.       Self-help—customers are happy to be in control and take on tasks which used to be performed by employees. A business needs to gauge which tasks are useful… [More]

Is Technology a Silver Bullet?

Deficient technology has been blamed time and again that it is a main culprit for poor performance.  Many companies rush to invest in popular solutions hoping for a silver bullet to their problem. A financial service company invested in a customer relationship management (CRM) application. Its goals included capturing all… [More]

Solutions that Won’t Make the Grade

The effectiveness of a solution hinges on how well it addresses the issue and the improvement effected. Some solutions are quick to implement; others require significant effort and capital. All too often, lacklustre results raise questions about why they were considered in the first place. Here are several examples of… [More]

Is Your Business Ready to be ‘Always On?’

The rapid adoption of mobile technology has triggered a customer driven transformation. As customers expect timely responses, businesses need to examine and revamp their operating model. For many businesses, this means lights need to be ‘always on’ in order to support the on-demand needs of their external customers as well… [More]

5 Ways the Internet of Things Impacts Your Business

The Internet is taking another revolutionary leap. The latest rave on the Internet of Things is about leveraging the interconnection of smart devices for information sharing and automation. The smart devices could be a computer, smartphone, or a sophisticated device fitted with a monitoring sensor. For the user of the… [More]

What to Do with the Good Old Data

Implementing a new application is a big task. It often involves modifying the current operating model and migrating the data from the current tools. For companies that have been around for years, one can imagine the amount of effort required. Data migration is a task that consumes arduous effort. In… [More]

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