Is the Best Practice Really the Best?

Many businesses choose to adopt best practices they hear about due to the great results others have achieved. Before making the decision, you should ask the following questions: What issues does the practice address? What quantifiable results others have been able to achieve? What options did they consider before adopting… [More]

Is Your Business Ready to be ‘Always On?’

The rapid adoption of mobile technology has triggered a customer driven transformation. As customers expect timely responses, businesses need to examine and revamp their operating model. For many businesses, this means lights need to be ‘always on’ in order to support the on-demand needs of their external customers as well… [More]

5 Ways the Internet of Things Impacts Your Business

The Internet is taking another revolutionary leap. The latest rave on the Internet of Things is about leveraging the interconnection of smart devices for information sharing and automation. The smart devices could be a computer, smartphone, or a sophisticated device fitted with a monitoring sensor. For the user of the… [More]

Deconstruct Your Strategic Goals for Clear Results

Driving in the fog with poor headlights is dangerous. A wrong turn could be fatal. For a business, the strategic goals serve as the guiding light as it navigates through the competitive landscape. There are many approaches to do the annual strategic plan for a business. They range from reviewing… [More]

The Winning Transformation

In business, winning is gaining the hearts and minds of the customers. The intensely competitive retail industry has proven that trends come and go; but companies which can reinvent themselves would survive and thrive. The Hudson’s Bay started as a fur trading company in Canada in the 17th century. It evolved… [More]

New Dimensions of Customer Friendliness

Customer-friendly service has always been a priority for a business. Keep the customers happy and you earn repeat business and loyalty. Customer friendliness used to revolve around service, which includes speedy response, quick problem resolution, courteous and respectful interactions. These factors are still relevant and important today. However, there are… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!