How frequent do you hear the following in your conversation about change? Customer support doesn’t have access to the system The gatekeeper checks the form before it is handed over for date entry It is not the responsibility of returns processing to speak with customers Marketing needs to approve the… [More]
Effects get us excited about taking action. Dealing with a cause usually takes more effort than dealing with an effect. Find out why and aim for a real solution.
Work tasks consume time and money. By keeping things simple, you expedite completion and improve productivity. More importantly, you build a solid foundation for transitioning to the digital era. Review the two areas Connie identifies for opportunities to simplify work activities.
Running a business effectively has many advantages. You serve the customers well, keep a healthy bottom-line, and foster positive morale in the organization. Companies that are successful in weathering the ups and downs in the competitive marketplace practise the ABCs of operational excellence, which are alignment, balance and collaboration. Alignment… [More]
A gatekeeper controls access. He has the duty to scrutinize every request for access and the authority to refuse entry. In business, a gatekeeper can be used to monitor the quality of work, validate requests, or streamline work. There are pros and cons to having a gatekeeper. Pros Consistency—the gatekeeper… [More]
Deficient technology has been blamed time and again that it is a main culprit for poor performance. Many companies rush to invest in popular solutions hoping for a silver bullet to their problem. A financial service company invested in a customer relationship management (CRM) application. Its goals included capturing all… [More]
The effectiveness of a solution hinges on how well it addresses the issue and the improvement effected. Some solutions are quick to implement; others require significant effort and capital. All too often, lacklustre results raise questions about why they were considered in the first place. Here are several examples of… [More]
A bottleneck is a juncture where things could not move through due to constraints. These constraints include inadequate resource to handle the volume, errors that result in rework, delays caused by problems with specific tasks. A bottleneck is the result of an inefficient practice. Persistent inefficiency slows down the workflow… [More]
Productivity is not just about speed. It encompasses the quality of the results delivered. In order to power up productivity in your business, there are two things you need to work on. 1. Focus Every year, the business plan calls for a number of initiatives to be undertaken. These initiatives… [More]
Happy employees are productive workers. They are excited about the work and take pride in what they do. The gratifying feeling displayed generates this burst of energy that enlightens colleagues around them. The positive morale is a productivity booster. On the other hand, unhappy employees spread negative energy. They complain… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!