10 Things on the Radar for Managing Project Interdependencies

Interdependencies add complexity to decision-making. Oversight on their cross impacts could cause major setback to the outcomes. The following is a list of questions that need to be addressed. 1.       Linkages What is the relationship between the projects under consideration? Have you identified the specifics, the what, when, why, and… [More]

The Right Tool for the Job

Drilling a hole on a wall seems to be a fairly straightforward task. You pin-point the location for the hole and drill. I attempted to do so to hang a large painting. As it turned out, there was more to it. Once I chose the spot for the hole, I… [More]

10 Reasons Why Process Must Come First

Running a business is an intricate undertaking. Employees work on tasks that are interrelated. Today, technology is used in completing most of the work. As a result, many of us believe that work needs to be designed around the capabilities of the technology. This approach leads to sub-optimal execution and… [More]

5 Keys to Serve Internal Customers

Internal customers are just as important as external customers. Your service constitutes an input component to their work. There are ripple effects on the business when internal customers are not served well. Functions such as recruitment, budgeting, and procurement provide services to different areas within the company. These services are… [More]

How to Turn Good Intentions into Concrete Results

Two departments in a finance company decided to improve the workflow for onboarding a new client. The handoff between the two groups hinged on an Excel file which listed the tasks to be done and their statuses. The Excel file served as a checklist and a communication tool. After spending… [More]

15 Signs that Standardization is Needed

Flexibility has always been perceived as a positive thing for a company to manage its business. While this might be the case, it is not always the best. Consider the consequences when each team, department, or business unit has full autonomy in setting its operating rules, designing the job descriptions,… [More]

How to Overcome Change Resistance

How frequent do you hear the following in your conversation about change? Customer support doesn’t have access to the system The gatekeeper checks the form before it is handed over for date entry It is not the responsibility of returns processing to speak with customers Marketing needs to approve the… [More]

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