Progression on Process Excellence

Businesses can take difference approaches to improve their operational processes. Some take a step-by-step approach. They start with automating high volume or most problematic manual processes to free up capacity. In doing so, they are able to increase speed and improve accuracy. Depending on the application or the tool they… [More]

Communicating Complex Instructions

There are many ways to provide instructions. Written, verbal, and live demonstrations are some of the main approaches. For complex instructions, the learning curve could be high. You want to present the details in the simplest form so that the users won’t get confused. Instead of relying on a text-heavy… [More]

Readiness for Change

How receptive is your company to change? The readiness for change has a bearing on who you need to champion change and the effort that would be required. The Readiness for Change grid illustrates the differences. When the change resistance is high, a conservative change mindset would lead to cautious… [More]

Ownerships that Generate Exceptional Results

Great companies know how best to leverage their talent. They are cognizant that ownership is a key motivator for action. There are two components for creating ownership. Buy-in: Attaining buy-in is gaining alignment on the purpose of the work. This is an important first step. Without buy-in, employees could do… [More]

Approach for Informed Decision Making

Informed decision making requires pertinent and factual information that guides you to put options and outcomes in proper perspective. The diagram shows the key elements that you need to incorporate into your decision making process.

How Do You Grow, Nurture and Protect Knowledge

Connie shares 5 ways that organizations can protect their knowledge. 1. Document processes and know-how 2. Pay attention to cross-training employees 3. Find ways to use the knowledge so it is not forgotten 4. Provide continual development 5. Retain talent    

How to Integrate Process, Technology, and People

Connie shares 3 ways to best integrate process, technology, and people. 1. Start with process and define what work needs to be done, who will do it, how they will do it, when and where it will get done. 2. Explore how to leverage technology. 3. Utilize the skills of your people to accomplish… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!