How to Overcome the Trepidation About Performance Measurement

In many businesses, performance measurement is not an organization-wide practice. Other than the financial results, little is monitored. When a decision is made to expand results monitoring, there is much trepidation about measurement. This is due to the entrenched practice on using performance measurement to identify and penalize poor performance…. [More]

Five Steps for Overcoming Data Quality Issues

Data is like oxygen for a business. To make better decisions, businesses need data to eliminate unfavourable options and affirm their choices. Unfortunately, data is abundant but it doesn’t imply quality. In many businesses, data are captured in multiple systems. One system might assign a customer number as a unique… [More]

How to get your team to embrace performance measurement

Performance measurement is about results measurement. The purpose is to monitor the outcome of the work completed and gauge progress. Unfortunately, some associate performance measurement with “being watched.” This negative connotation leads to a self-serving mindset. To get your team to embrace performance measurement, start slow and build the culture… [More]

10 Ways to Leverage Results Measurement

Collecting data and computing the results provide a ton of useful information. Specifically, logically linked results offer intelligent data that explain the state of business. Here are ten ways to leverage the information. Establish a reference for status quo The tracking provides data on current performance level, reflecting the capabilities… [More]

Is Accuracy or Timeliness More Important?

I attended a meeting where the focus of the discussion was on performance measurement for a financial reporting team. The objective was to determine one service result that the team would be measured on. As there is a schedule for the distribution of the monthly report, timeliness was top-of-mind. At… [More]

3 Signs that Your Measurement Stifles Performance

Results monitoring serves as a tracking mechanism to reflect performance. Superb results imply that work is being carried out in excellence. Poor results indicate that there are hiccups somewhere along the way. A savvy manager would learn about the excellent execution and seek to replicate success. At the same time,… [More]

Aligning Team KPIs with Strategy

As the new year kicks into gear, companies are busy with setting goals. At the corporate level, targets relating to revenue, expenses, market share, and other high level goals are set. To support these goals, each team in the company needs to work cohesively. This requires establishing team targets that… [More]

A Framework for ROI Validation

Companies spend millions each year to invest in initiatives to enhance their business. They are diligent in the preparation of a business case to justify the need. A committee reviews the business case before the requested fund is granted. Upon implementation, there is little effort spent on monitoring how the… [More]

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