Hidden Capacity Buried in Just-in-case Work

The cashier at a community centre closes her till at the end of each day with a printout of the total amount of money collected from patrons. She includes the summary with the money to be deposited at the bank. She archives the electronic copy of the summary and prints… [More]

5 Ineffective Practices with Rules You Want to Avoid

Running an effective operation requires rules. Businesses need to establish rules for acquisitions of materials and labour, capital requests, quality control, and other operating procedures. These rules formulate a framework that enables smooth execution. A lack of them, or failure to follow these rules, would lead to adverse effects. Here… [More]

How Good Leadership Can Solve Persistent Problems

A meeting with the accountant for an organization can reveal a lot about leadership. The accounting team is responsible for payroll, billing, payment processing, and the financial statements. In order to do its work well, it needs to gather input from managers and others. With the month-end cycle, every activity… [More]

How to Leverage Customer Feedback

Customer feedback is a pot of gold to a business. Customers who care to provide feedback want you to succeed. Unfortunately, many businesses don’t do a good job in gathering the feedback and following through with concrete action. In order to leverage customer feedback to improve your business, you need… [More]

Lessons from Apple Pay

Plastic cards fill our wallets. Credit cards, debit cards, loyalty cards, bank cards, membership cards, and ID cards add weight to the bulging wallet. The migration to the bar-coded key tags is an improvement but still an inconvenience. It is not surprising to find a wallet packed with more than… [More]

3 Ways to Overcome Obstinate Resistance to Change

Uber has penetrated major cities in over 60 countries. The ride-sharing service has become the preferred choice of transportation for many customers. Despite the heated debates over safety, legality, and surge pricing, the company has been quite successful. However, there are also folks who vouch that they would never use… [More]

How a Strong Leader Leads

Do you work for a strong leader? Are you a strong leader yourself? The following lists some of the key qualities of a leader and how they manifest through the respective leadership. Working for a weak leader could be frustrating because the unpredictable actions could leave you battle through a… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!