The cashier at a community centre closes her till at the end of each day with a printout of the total amount of money collected from patrons. She includes the summary with the money to be deposited at the bank. She archives the electronic copy of the summary and prints… [More]
Running an effective operation requires rules. Businesses need to establish rules for acquisitions of materials and labour, capital requests, quality control, and other operating procedures. These rules formulate a framework that enables smooth execution. A lack of them, or failure to follow these rules, would lead to adverse effects. Here… [More]
A meeting with the accountant for an organization can reveal a lot about leadership. The accounting team is responsible for payroll, billing, payment processing, and the financial statements. In order to do its work well, it needs to gather input from managers and others. With the month-end cycle, every activity… [More]
Customer feedback is a pot of gold to a business. Customers who care to provide feedback want you to succeed. Unfortunately, many businesses don’t do a good job in gathering the feedback and following through with concrete action. In order to leverage customer feedback to improve your business, you need… [More]
Plastic cards fill our wallets. Credit cards, debit cards, loyalty cards, bank cards, membership cards, and ID cards add weight to the bulging wallet. The migration to the bar-coded key tags is an improvement but still an inconvenience. It is not surprising to find a wallet packed with more than… [More]
There are different solutions to tackle a problem. A complex solution is not necessarily a better one. Look out for these 5 myths.
Uber has penetrated major cities in over 60 countries. The ride-sharing service has become the preferred choice of transportation for many customers. Despite the heated debates over safety, legality, and surge pricing, the company has been quite successful. However, there are also folks who vouch that they would never use… [More]
Do you work for a strong leader? Are you a strong leader yourself? The following lists some of the key qualities of a leader and how they manifest through the respective leadership. Working for a weak leader could be frustrating because the unpredictable actions could leave you battle through a… [More]
Execution is all about details. To be successful, there are four things you need.
A black stain on a patterned shirt might not be noticeable. The same stain on a white shirt would be an eyesore. Your focal point changes when you look at things in different contexts and perspectives. For the same token, a proper resolution of a business issue requires a clear… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!