Articles: Operational Excellence

Disciplined Means to Exceptional Ends

Entering the start and end points in Google Maps and it returns the suggested routes to get to the destination. Upon reviewing the distance and the estimated driving time of each route, you select the route that you prefer. Your choice could be influenced by errands that you might want… [More]

3 Ways to Foster a Collaborative Culture

Work silos are a big productivity damper. They lead to unintended rework and delays. Companies are fairly good in forming a cross-functional team for projects. When it comes to day-to-day operations, collaboration tends to fall by the wayside. There is no debate that collective problem solving creates a better solution…. [More]

The Pruning Effects

Rhododendron is a fairly hardy plant. Under the right conditions, it grows and blossoms without much care. The plant does require pruning to keep it from becoming too ‘bushy.’ As an amateur gardener, I learned a few things from pruning. Instant Gratification With a pair of scissors in hand, I… [More]

It Pays to Delegate

Many of us are uncomfortable in delegating because we are concerned about the outcome. Would the select individual be able to do a good job? Could the process to do the proper delegation take just as much effort, if not more, to do the actual work? What if the result… [More]

Things to Consider to Avoid a Time Vacuum for Your Meetings

(This article was originally published in Sounding Board/May 2011. Sounding Board is the official publication of The Vancouver Board of Trade. The newspaper provides analysis and discussion of regional and national issues facing the business community. Reproduced with permission.) Meetings are intended to effect decisions that move you closer to… [More]

Turning Performance Metrics into a Strategic Tool

Traditional performance measurements focus on financial results and outcome. They reflect on results at the end of a time period. They are called “lagging indicators.” For example, common financial metrics include revenue growth, net income and margin. Customer satisfaction metrics include the number of complaints and satisfaction rating. These measurements… [More]

Centralize or Standardize: What Makes Sense

Business structures its organization around core functions such as marketing, information technology, operations, finance and human resources. This centralized model by expertise makes it simple for anyone to identify where to take their issue for resolution. Over the years, we have seen corporations switch between a centralized and a distributed… [More]

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