Key Success Factors for Business Transformation

Ongoing market changes and technology advancement have posed an inevitable need for businesses to transform themselves in order to compete and thrive. Transformation for transformation’s sake could drain resources for little return. There are six key success factors for business transformation. 1. Customer experience enrichment Transformation efforts need to be… [More]

5 Ineffective Practices with Rules You Want to Avoid

Running an effective operation requires rules. Businesses need to establish rules for acquisitions of materials and labour, capital requests, quality control, and other operating procedures. These rules formulate a framework that enables smooth execution. A lack of them, or failure to follow these rules, would lead to adverse effects. Here… [More]

Five Reasons Why Modernization Initiatives Deliver Lack-lustre Results

Modernization initiatives are supposed to be transformative. Expectations for return on investment are high. Despite the commitment for resources and executive support, these initiatives often deliver lack-lustre results. There are five reasons for the lack-lustre results. 1. Conservative approach Concerned about potential chaos created by sudden drastic changes, the business… [More]

Operational Alignment to Remove Customer Irritants

Every customer has unique expectations from her purchases. These expectations range from quality to unfaltering customer support. The challenge posed to every business is its ability to orchestrate the operations to meet these expectation. Failure to do so translates into irritations for customers. Here is a list of eight customer… [More]

A Framework for Process Management

Excelling businesses are supported by well integrated processes within and across different functional areas. In order to maintain high performing processes in a rapidly changing business environment, it is essential to have a sound process management framework. There are six elements to a process management framework. Ownership A plant foreman… [More]

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