The commencement speech delivered to the 2012 Wellesley High School graduates was anything but special. Instead of platitudes about achievements, English teacher David McCullough Jr. offered doses of reality in his speech, which has garnered praise and criticism. A few excerpts that resonated with me: By definition, there can only… [More]
Productivity improvement is about increasing output from the resources you invest.
Here’s an article I wrote for CMA Update Magazine – reprinted with permission. 10 Challenges of Measuring What Matters
How effective are your metrics in steering your business success? Review the questions in the table and determine what changes are necessary to leverage metrics to drive high performance. Question Consideration 1.How many metrics do you look at? Fact:It takes time and effort to collect data, compile the information and… [More]
Relaxing in the plush leather seat on the London Air Services’ Challenger jet, I was ready to fly to anywhere in the world. The spacious cabin and the luxurious setting offer travellers privacy, comfort, and an impeccable flying experience. There is ample workspace, internet access, in-flight phones, and even a… [More]
Process drives how work is done. There are six elements you need to examine to improve process
The elections in France and Greece have stirred unsettling reactions and debates across Europe and internationally. It wasn’t long ago that the German Chancellor and the outgoing French President, worked with determination and commitment, reached a fiscal pact for Europe’s debt crisis. Would the austerity measures be modified? No one… [More]
Successful businesses must deploy resources to build the capabilities most needed to serve the customers well. The best practical way is to measure results that the business aims to achieve. This involves clearly defining the outcomes implied in the business strategy. Therefore, performance metrics must measure the right things. Answer… [More]
My friend and I met for brunch at a restaurant in downtown Vancouver. We ordered our lattes as soon as we sat down. I ordered a regular size and my friend chose a large one. The coffees came with impressive latte art on top. As we took our first sip,… [More]
Eat the dots and watch out for the pesky ghosts! The Pacman game was one of my favourite pastimes in my university years. You score points by navigating through the maze to gobble up dots and bonus fruits, and timing the use of the power pills to swallow the ghosts…. [More]
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