How to Overcome the Trepidation About Performance Measurement

In many businesses, performance measurement is not an organization-wide practice. Other than the financial results, little is monitored. When a decision is made to expand results monitoring, there is much trepidation about measurement. This is due to the entrenched practice on using performance measurement to identify and penalize poor performance…. [More]

Prerequisites for Successful Process Transformation

As businesses adopt technology to transform their business models, process transformation must follow to support the new operating model. The effort to transform processes has been underestimated. There are five prerequisites for successful process transformation. Clear identification of backend support requirements With a focus on delivering improvements to the end… [More]

Process Excellence Opportunities for 2017

The dynamic marketplace promises continual pressure on businesses to stay competitive and relevant. As process excellence is key to build agility, there are many areas where businesses can focus their investment for 2017. The following is a list of 10 areas for accelerating process excellence. Process mapping and modelling To… [More]

Progression on Process Excellence

Businesses can take difference approaches to improve their operational processes. Some take a step-by-step approach. They start with automating high volume or most problematic manual processes to free up capacity. In doing so, they are able to increase speed and improve accuracy. Depending on the application or the tool they… [More]

Hidden Capacity Buried in Just-in-case Work

The cashier at a community centre closes her till at the end of each day with a printout of the total amount of money collected from patrons. She includes the summary with the money to be deposited at the bank. She archives the electronic copy of the summary and prints… [More]

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